Patient Portal Terms and
Conditions of Use
The Allergy Center at
Brookstone is pleased to offer you online access to patient services and
We think that it is
important for you to know how we manage information via the Internet. This
Terms & Conditions statement outlines our practices and sensitivity to your
right to privacy. We reserve the right and discretion to revoke access to this
service at any time.
We will make a best effort to provide a timely response to electronic
inquiries. In some cases, the staff that needs to respond to an electronic
inquiry or other communication may not be immediately available. Please
allow at least three (3) business days for a response. Emergency situations
requiring immediate attention should not be submitted electronically.
respect to any electronic communications sent by the patient, we are only able
to respond to such communications based on the information provided by the
patient. If additional information is needed, we may reply to your message
requesting additional information.
Web Site Links
We may offer links to related medical Web sites not managed by us. These
Web site link(s) are for a patient's informational purposes only. We do
not endorse and have not verified the accuracy of the information in/on
these Web sites, and the patient should not rely on any of the information
found on the Web sites for purposes of treatment or diagnosis.
An individual must be age 18 or older to create an online account. For
patients less than 18 years of age, an account may be created by the parent/legal
Patients who are users of our portal should be aware that they will be
notified by email for certain features, including password resets. This
means that any person with access to the email provided will be able to
see this notification. This could include the patient's spouse, employer
or anyone else that can access a patient's email account.
Please know that if you
send us an email communication, it may be shared with our staff in order to
provide an appropriate response. A patient's confidential medical information
related to online features will be accessible only to appropriate Allergy
We provide the same degree of confidentiality to medical information stored
online as is given to medical information stored by us in any other medium. We
are committed to protecting the confidentiality of your medical information. Firewalls,
passwords, encryption, and audit trails are further used to safeguard your
information. We have taken steps to make all information received from our
online visitors as secure as possible against unauthorized access and use.
You can tell when you
are secure by looking at the location (URL) field. If the URL begins with
https:// (instead of http://), the document comes from a secure server. This
means your data cannot be read or deciphered by unauthorized individuals.
As a patient portal
user, your role in maintaining the security of your medical information is to
change your password periodically and to keep your password confidential.